Privacy & Security

Privacy & Security

Privacy & Security

Effective: January 1, 2020
Last Updated: January 28, 2020


The following Privacy Policy describes the information and privacy practices for Woodpay Pty Ltd, call center, applications that run on mobile devices and tablets, and websites, including (collectively, the “Sites”). By visiting our Sites, contacting us by telephone or otherwise interacting with us, you consent to the information practices described in this policy.

We collect personal information such as your contact information (e.g., name, phone number, e-mail address), billing/shipping information (e.g., credit card number, shipping or home address), and/or your personal preferences (e.g., product wish-lists, hobbies, likes and dislikes relating to the products we may sell). When submitting personal information on an online form, we will identify which fields are required in order to fulfill your request. Additionally, our Web server automatically collects click-stream information such as the address (or “URL”) of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you have entered on our site.
While shopping or taking advantage of services available at Woodpay ste, we may ask that you provide certain information about yourself. For example, we request personal information when you set up an account online, purchase products or services, schedule delivery or installation, join a frequent buyer program, participate in a sweepstakes, promotion or survey, contact Woodpay with a question or concern, submit a review, apply for employment with Woodpay, or participate in other activities. In addition, when using our Sites, our servers may collect click-stream information as described above. Woodpay may also use third-party providers of customer information to improve the accuracy of our customer database, to increase our understanding of our customers or to identify potential customers.
We use the information you provide in order to 1) fulfill and process requests for products, services or information, 2) administer shopping or reward club accounts, 3) provide customer services, 4) administer sweepstakes or promotions, 5) offer new products and services, 6) measure and improve the effectiveness of our Sites, our marketing endeavors or our services and offers, 7) tailor our online or in-store offerings to your preferences, 8) administer surveys, 9) send marketing communications from us or third parties in which we feel you may be interested in, (10) protect against and prevent fraud and unauthorized transactions, (11) enforce agreements and legal requirements, (12) alert you about product issues, and (13) for other legally permissible purposes.

Cookies and other Technologies

Non-personal information may be collected in a variety of ways, but Collection Technology is often used. “Collection Technology” refers to cookies, web beacons, pixels, gifs, tags and other technologies that collect information in similar ways. Collection technology such as a cookie is a small data file that a website may send to your browser and which may then be stored on your hard drive. Our Sites use cookies to simulate a continuous connection – cookies let us “remember” information about your preferences and session, and allow you to move within areas of our Sites without reintroducing yourself.

Our Web server automatically collects the address of the website that you came from before visiting our Sites, which browser you used to view our Sites and any search terms you have entered on our Sites.

Our Sites may also use other technologies to track which pages on our Sites our visitors view. This data helps us understand how visitors use our Sites.

We or our service providers may also use Flash cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you on your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, and personalize and store your settings. Flash cookies may help visitors to our Sites to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our Sites by measuring which areas are of greatest interest to customers. They may be recognized by other sites or by our marketing or business partners. Flash cookies are different from browser cookies and the cookie management tools provided by your browser may not remove Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable. To learn more about how we use cookies and your choices, please review our Cookie Statement.

For more information on your options with respect to how your information is used and how you can opt out from receiving advertising, see below: Third Party Advertising Service Providers and Do I Have Choice Regarding How My Information Is Used?

Third Party Advertising Service Providers

We may share your personal information and non-personal information with third party companies for advertising purposes, including to serve advertisements across the Internet, track your activity and interests over time on our Sites and on third party websites and mobile applications; and to identify the different device(s) you use to access our Sites. These third-party companies may also collect your personal information and non-personal information automatically when you use our Sites using the technologies outlined above (see “Cookies and Other Technologies”). These third-party companies also may possess or obtain information about you from your interactions: directly with the third-party companies; with other websites, mobile applications, or companies that the third-party companies work with; or from your interactions with advertisements the third-party companies help to display to you.

You can manage third party advertising preferences for some of the third parties we work with to serve advertising across the Internet by utilizing the choices at Pinterest users may also opt out of online behavioral advertising through their Pinterest personalization settings. Do Not Track.

Do Not Track (“DNT”) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. Currently, our Sites do not respond to DNT mechanisms.

We may share personal information with third parties in limited circumstances. For example, we may release personal information to third parties to perform services on our behalf such as: fulfilling our customers’ orders, sending Woodpay marketing communications on our behalf, delivering packages, scheduling and performing installations, servicing products, fulfilling subscription services, conducting research or surveys, sending regular mail and e-mail on behalf of Woodpay, or processing credit card payments. We may also provide these third-party service providers information about your site navigation and purchases.

We may, to the extent permitted by law, use or share information collected about you to provide you with offers on our behalf, or on behalf of our affiliates, subsidiaries, partners, or other third parties.

We may release personal information in the event of a corporate sale, merger, reorganization, dissolution or similar event.

In addition, the information that you give us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with other marketers to bring you offers of interest. If you prefer that we do not share your name and address with other marketers, please see your choices in the section below.

If your information is currently being used to send you marketing communications, you can opt-out at any time. All marketing e-mail and direct mail communications from Woodpay, such as hot deals or special offers, tell you how to stop receiving them.

To opt-out of receiving marketing communications from Woodpay:
Follow directions on a marketing e-mail or direct mail communication from us; Send an e-mail with your current contact information to

To opt-out of receiving marketing communications from third-party marketers:
Follow directions on a marketing e-mail or direct mail communication; Send an e-mail with your current contact information to

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communications you wish to stop receiving. This will ensure we identify you correctly in our systems and accurately process your opt-out request.

Woodpay will take the appropriate steps to implement your request to opt-out. Please note that due to production and mailing timelines, it may take up to ten (10) business days for e-mails and up to six (6) weeks for direct mail to make the requested change. Until that change takes effect, you may still receive marketing communications from us.

Also, please note that you may still receive business-related communications such as order confirmations, product recall information or other administrative communications.

Woodpay wants your information and preferences to be accurate and complete. We provide several different methods for you to update or change the information you give us.

To update or change your information:
If you’ve created an account on, you can update your information after logging into your account; Send a request to

Whether you are shopping online, by phone, we have industry standard security measures in place to protect against the loss, misuse, unauthorized access and alteration of the information under our control. Such measures include administrative, technical and physical protections and safeguards.

Safe Shopping Policy

We have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. The Woodpay site use encryption technology, such as Secure Sockets Layer (“SSL”), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. In-store Web stations operate over a private, secure network.

Choosing a Personal Password

When you create an online account on the Sites, you need to select a personal password that you will remember. It must be at least six (6) characters. To maximize your level of protection, you should choose a “strong” password that includes a combination of all of letters, numbers, or symbols. We urge you to keep your password safe; you are solely responsible for maintaining the secrecy of your passwords or any other account information.

Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Woodpay cannot ensure or warrant the security of any information you transmit to us by e-mail and you do so at your own risk.

This Privacy Policy does not apply to third-party websites or integrations that may be accessible through the Sites. Our Sites contain links to other sites operated by third parties, including but not limited to third-party sites that display Woodpay trademarks. Through these third-party sites and integrations, you may be providing information directly to the third party, us or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.
The Site are not directed at children and we do not seek or intend to collect information from children who are under the age of 18. If you are under the age of 18, you should not provide personal information to us on the Sites or otherwise. If we learn that a minor has submitted personal information to us, we will take reasonable measure to delete such information from our databases and to not use such information for any purpose (except as necessary to protect the safety of a child or as otherwise required or permitted by law). If you become aware that a minor has submitted personal information to us, please contact us.
This Privacy Policy may be updated and revised from time to time without notice, and we will post the updated policy on Sites with the effective date of the change. You agree that the information that we gather now will be subject to the Privacy Policy in effect at the time of use. We may contact you with notices concerning our Privacy Policy, but you should check the Sites periodically to review any changes.
If you have any questions or comments about this Privacy Policy or would like to contact us for any reason, you can send an e-mail to